01. Who We Are

This website is operated by TVSPL ("TVSPL", "we", "us", or "our"). TVSPL provides engineering, simulation, automation, inspection, and related technology solutions to businesses and engineering teams.

For privacy-related questions or concerns, you may contact us using the contact information provided at the end of this Privacy Policy.

02. Information We May Collect

We may collect information that you voluntarily provide when you interact with our website, contact us, request information, or submit a demonstration or enquiry request.

Depending on how you interact with the website, this may include:

• Your name and professional contact details.
• Email address and telephone number.
• Company or organisation information.
• Information included in your enquiry or message.
• Information provided when requesting a demo or consultation.
• Any other information you voluntarily submit to us.

03. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website, hosting provider, security tools, analytics services, or other technologies used on the website.

This information may include your IP address, browser type, device information, operating system, referring website, pages visited, approximate usage information, and other technical information necessary to operate and improve the website.

04. How We Use Your Information

Information collected through the website may be used for legitimate business and operational purposes, including:

• Responding to enquiries and requests.
• Providing information about our products and services.
• Processing demo or consultation requests.
• Communicating with you regarding your enquiry.
• Improving our website, services, and user experience.
• Maintaining website security and preventing misuse.
• Understanding website usage and performance.
• Meeting applicable legal and regulatory requirements.

05. Contact Forms & Enquiries

If you submit information through a contact form, Request a Demo form, enquiry form, or similar feature, we may use the information you provide to respond to your request and communicate with you regarding the relevant TVSPL products, services, or solutions.

We do not use information submitted through an enquiry form for unrelated purposes unless permitted by applicable law or with your consent where required.

06. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember certain preferences, understand website usage, improve performance, and support analytics or other website features.

Some cookies may be placed by third-party services that operate on or through our website. The use of such cookies depends on the services and plugins currently enabled on the website.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

07. Analytics & Website Performance

We may use analytics or website-performance technologies to understand how visitors use our website. This helps us identify technical issues, improve website performance, understand visitor behaviour, and improve the overall user experience.

Any analytics or tracking services actually used on the website should be reflected in the final version of this Privacy Policy.

08. How We Share Information

We do not sell your personal information.

Information may be shared with trusted service providers where reasonably necessary to operate the website, communicate with you, provide requested services, maintain website security, or perform business operations.

Such service providers may include website hosting, website security, email, analytics, communication, customer relationship management, or other technology providers used by TVSPL.

We may also disclose information where required by law, legal process, regulatory requirements, or to protect the rights, safety, and security of TVSPL, our users, or others.

09. Third-Party Services & Links

Our website may contain links to websites, applications, products, or services operated by third parties.

These third-party websites have their own privacy policies and terms. TVSPL is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Data Security

We take reasonable technical and organisational measures to protect information handled through our website against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain appropriate business records, resolve disputes, enforce agreements, comply with legal obligations, or protect our legitimate interests.

The actual retention period may vary depending on the nature of the information and the purpose for which it is processed.

12. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of personal information held by us.

You may also have the right to withdraw consent where processing is based on consent, subject to applicable legal requirements and limitations.

To make a privacy-related request, please contact us using the contact information provided below.

13. Children's Privacy

Our website and services are intended primarily for business and professional users. We do not knowingly request or collect personal information from children through the website.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices, or applicable legal requirements.

When changes are made, the updated version will be posted on this page together with the revised "Last Updated" date.

15. Contact Us

If you have questions about this Privacy Policy, want to request access or correction of your information, or have a privacy-related concern, please contact TVSPL.